Telecom analyst Vince Valentini with TD Bank, who covers Rogers, says it's not good for the company's reputation to have an outage of this scale, especially since it seems to be across all of its services, from internet to wireless. The Canada Border Services Agency says the ArriveCan app is disabled because of the outage, so anyone arriving in Canada must have a paper copy of their vaccination status. Rogers-owned flanker brands like Fido and Chatr also went offline, as did services not directly controlled by Rogers, such as emergency services, travel and financial networks.ĭuration 6:54 Ben Klass says the Rogers outage is another lesson in why Canada's telecom regulations need to be completely changed to ensure that consumers and businesses can rely on them when they are needed most.
Internet monitoring watchdog group reported that total internet traffic in Canada was at 75 per cent of its normal level on Friday morning. Whatever the reason, the impact has been dramatic. The U.S.-based cybersecurity firm Cloudflare agreed with that assessment, saying in a in a blog post that the outage was likely "an internal error." There is "no indication" the outage is due to a cyberattack, according to a statement from Canada's electronic spy agency, the Communications Security Establishment. Responding to questions about compensation, Rogers said earlier that it would be "proactively crediting all customers" - but did not provide further details. The company has approximately nine million wireless customers and just shy of three million on the cable and internet side of the business.
"We are working very, very hard on making sure that we get everything running as soon as possible," he told host Catherine Cullen.ĭuration 5:20 Rogers senior vice-president Kye Prigg says the company is examining the root cause of an issue that left millions of Canadians without cellular service on Friday, but cannot at this time give an estimated time for ‘full recovery of the networks.’ "We don't understand how the different levels of redundancy that we build across the network coast to coast have not worked," said Kye Prigg, Rogers' senior vice-president of access networks and operations, on CBC's Power & Politics. The outage began some time early Friday morning throughout the day the company said little about its cause or when it might end. He gave no explanation for the outage or how many customers were affected. Tony Staffieri, chief executive and president of Rogers, said in an open letter that the company apologizes for the service interruption. The Toronto-based company has offered no timeline for when service may be restored to all customers.
#ETA FOR WHATSAPP OUTAGE UPDATE#
In an update Saturday morning, posted to Twitter, Rogers said it has now restored services for the "vast majority of our customers" and that its technical teams are working hard to ensure that the remaining customers are back online as quickly as possible. Some individual users saw their internet connections and cellphones come back to life Friday evening, and an update sent to CBC's IT department said the problem in Rogers's "core network … looks to have recovered."
Rogers services are back online for most customers after a daylong outage at the telecom giant that left millions of Canadians without internet and cellular service, while also disrupting government services and payment systems.